"Ana" in Action: Scaling Patient Access with AI-Powered Outreach

How can generative AI help a health system reach more patients, with empathy and in more than one language? In this session, WellSpan Health's David Gasperack, MD, senior vice president of primary care and population health, and David Vega, MD, senior vice president and chief medical officer, share the story behind "Ana," a conversational AI agent developed with Hippocratic AI.

Ana calls patients who may have missed digital notifications, such as normal diagnostic results, and offers warm, personal follow-up. It also answers inbound calls for primary care practices, handles routine questions, and will soon schedule visits. Gasperack and Vega cover what it took to bring Ana to life: the challenges, the wins, the effect on patient engagement, and what it takes to scale AI-driven outreach across diverse populations.

If your organization is weighing AI for patient communications, this recording covers the operational, ethical, and technological questions involved, from leaders who have already put it to work. Watch now to see how WellSpan is expanding access to care and closing critical health gaps.