Cracking the Code on Avoidable ED Use

Emergency departments (EDs) everywhere are crowded with visits that could be handled better in other care settings, driving up costs and straining resources. This session shows how Ochsner Health is tackling that problem with its Virtual ED (OvED) program, which connects patients with an emergency physician before they arrive at the ED and guides them to the care setting that fits their needs.

OvED is built directly into Epic and takes referrals from nurse on-call programs, primary care, and urgent care clinics to assess patients in real time. The results are striking: 70% of patients are directed to care outside the emergency department, 80% follow their care recommendations, and thousands of referrals have improved patient navigation since launch.

If your organization is looking for ways to ease ED overcrowding while improving access and outcomes, this recording offers a practical model from an integrated health network that has made it work. Watch now to see how Ochsner is changing the way patients find emergency care.