2025 Annual Conference

Angela Yerdon McLeod, DO, Provider Lead, Concord Hospital Health System aCHieve Wellness Advisory Council; Betsey Rhynhart, VP Population Health; Emily Tamimie, DO, PGY3 NH Dartmouth Family Medicine Residency at Concord Hospital; and Tina Kenyon, MSW, ACSW, Faculty NH Dartmouth Family Medicine Residency, Concord Hospital Health System

Despite efforts to achieve the Quintuple Aim, healthcare workforce shortages persist due to market volatility, demoralization, unionization threats, aging, and limited primary care access. This poster presentation shares how using concise communication tactics, Concord Hospital Health System built a system-wide wellness council, collaborated with key partners to successfully build team engagement, improve resident well-being and advance culture.

Upon completion of this activity, participants should be able to:

• Describe a process of communicating understanding of a structured system of workforce well-being.
• Identify evidence-based initiatives to guide development.
• Illustrate examples of various well-being resources at every organizational level, including residency level.
• Explore how other organizations can use similar initiatives to effectively improve workforce team well-being.

Marianna Karavolias, MD, FAAP, Associate Chief Medical Information Officer, Ambulatory; Vishnoo Kothapeta, MD, MBA, FAMIA, Senior Director, Medical Informatics – Ambulatory Clinical Digital Solutions; and Vasilike LoGatto, MHA, PMP, Senior Advisor, Operations, Northwell Health Physician Partners

This poster presentation shares how Northwell Health Physician Partners created a formal AEHR enhancement request intake process to improve provider satisfaction and efficiency within the AEHR. To address concerns about ease of use and implementation time, a structured approach was developed to evaluate, plan, and implement approved requests, aiming to enhance provider performance, satisfaction, efficiency, and overall revenue. 

Upon completion of this activity, participants should be able to:

• Explain the importance of creating a formalized AEHR optimization intake process.
• Utilize an integrated multi-collaborative approach for reviewing and completing enhancement requests.
• Recognize opportunities to improve provider productivity, efficiency, and revenue through enhancements within the AEHR.
• Deliver enhancement requests timely with an individualized education plan.
• Measure success of enhancement via evaluation of quantitative and qualitative metrics.

Raven Pierre, MSN, RN, Professional Development Generalist, Houston Methodist Physician Organization

This poster presentation addresses gaps in healthcare provider knowledge and competence in implementing evidence-based peer support programs. It focuses on equipping the audience with strategies for effective program planning and implementation to enhance healthcare provider well-being through structured peer support initiatives. 

Upon completion of this activity, participants should be able to:

• Describe critical phases in planning an evidence-based peer support program. 
• Identify strategies for effectively implementing a peer support initiative. 
• Discuss best practices for fostering healthcare provider well-being through peer support. 

Beth Gary, Senior Director, Internal Communications; Alyssa Scully, Assistant Vice President, Operations; Mark Talamini, Executive Director, Northwell Health Physician Partners; and Thomas Sclafani, Senior Vice President, Internal Communications, Northwell Health

This poster presentation showcases a leadership-driven initiative to streamline physician communications, improving the way doctors are engaged and informed. It addresses gaps in audience knowledge about the new communications strategy and its positive impact on the physician experience and organizational efficiency.

Upon completion of this activity, participants should be able to:

• Describe the physician communication strategy. 
• Explain positive impacts and benefits of the initiative. 
• Identify and explain the specific communication challenges this initiative aimed to solve. 

Monina Pascua, MD, PharmD, MBA, Chair of Quality Committee, GIS Clinic Medical Director, The Oregon Clinic

This poster presentation will describe how an initiative which increased physician engagement and leadership presence within The Oregon Clinic increased staff satisfaction within 1 year of implementation.

Upon completion of this activity, participants should be able to:

• Understand the importance of physician engagement in driving staff satisfaction.
• Understand the importance of physician leadership in setting practice culture. 
• Implement ways to improve staff satisfaction and practice culture.