2025 Annual Conference

Matt Safern, Senior Director, Practice Analytics, Jefferson Health; and Patrick Cockey, SVP, Jefferson Medical Group

This poster presentation will describe how Jefferson Medical Group built a homegrown database solution directly into their HR system and developed a one-stop shop report – including metrics in productivity, compensation, access, finance, coding/compliance, operations, quality/safety, patient satisfaction, and cost reduction.

Upon completion of this activity, participants should be able to:

• Better address the performance of their medical group.
• Identify new key performance metrics for varying specialties.
• Understand the important of a centralized effort reporting system.
• Consolidate the amount of manual reports into one larger automated tool.

Tom McAvoy, MBA, VP Facilities and Real Estate, UAB Health System; and Corey Spraberry, PhD, MBA, Director Clinical Business Operations, UAB Health Services Foundation

UAB Health System has considered many solutions to help leaders understand and measure space utilization on a day-to-day basis. Internal processes and market solutions were too costly and lacked functionality to adapt with a changing ambulatory environment. This poster presentation will describe the development of their own system to increase space utilization across >180 ambulatory clinics. 

Upon completion of this activity, participants should be able to:

• Understand the financial impact of increasing space utilization.  
• Create a process to measure day-to-day space utilization. 
• Create a system level approach to managing space. 

Alyssa Scully, MHA, AVP Operations; Michelle Peng, MHA, Senior Project Manager; Sophia Saleem, MD, Chief Medical Information Officer & AVP, Provider Digital Experience; Lauren Roth, AVP Operations, Ambulatory Service Organization, Northwell Health Physician Partners

This poster presentation provides a blueprint for healthcare organizations to master provider data, breaking down data silos to improve identity management, data integrity, and drive digital transformation. It addresses gaps in knowledge by providing a relatable data-management plan leveraging new CRM technology. Results include a reliable provider data infrastructure enabling new business value in patient access and network management. 

Upon completion of this activity, participants should be able to:

• Describe the benefits of a distributed provider data management model for healthcare organizations, including improved data governance, streamlined workflows, and enhanced provider engagement. 
• Identify key strategies for data cleansing, integration, and utilization within a CRM platform to establish a single source of truth for provider and location data. 
• Evaluate the role of CRM solutions, in complementing existing EMR systems to optimize patient access, care coordination, and operational efficiency. 
• Analyze real-world examples and lessons learned to develop a strategic roadmap for overcoming data challenges and unlocking the potential of data-driven healthcare. 

Jennifer Stephen, DO, MBA, FACP, Chief Value & Ambulatory Care Officer, Lehigh Valley Health Network and Chief Medical Officer, Lehigh Valley Physicians Group; and Stephanie Fischer, MBA, Director, Payment Innovation, Lehigh Valley Health Network

Organizations focused on value-based care (VBC) face an uphill battle around financial modeling. The VBC revenue cycle is often 18 months or longer, presenting challenges to traditional fiscal year planning and analysis. This poster presentation will discuss how developing tools for revenue allocation linked to targeted expense analysis can provide insights around true return on investment. 

Upon completion of this activity, participants should be able to:

• Understand the full revenue cycle of a value-based care program.
• Develop a method to organize organizational VBC revenue by program elements, creating alignment in revenue modeling regardless of disparate program models.
• Review a cost accounting model for mapping of organizational expenses linked to VBC program performance.
• Align revenue and expense modeling to determine ROI around VBC programming, promoting enhancing decision making. 

Patrick Cockey, SVP, Jefferson Medical Group; Ryan Patterson, Senior Director, Ambulatory Operations, Jefferson Medical Group; and Celeste Gagliardi, Senior Director, Enterprise Central Scheduling, Jefferson Health

This poster presentation will provide an overview of the systematic process, tools and results of an accelerated patient access improvement journey that incorporates technology and operational best practice to drive sustainable success. 

Upon completion of this activity, participants should be able to:

• Understand the most critical elements in standing up a successful centralized call center.
• Determine most effective resource deployment to maximize impact on patient access improvement.
• Develop approach to enhance stakeholder engagement that turns skeptics into advocates.
• Understand the benefit of scheduling decision trees to enable both internal (call center) and external (patient self-scheduling) centralized scheduling platforms.