2024 Acclaim Award Honoree
Baylor Scott & White Medical Group
Creating customer centricity in every aspect of care delivery
Baylor Scott & White Medical Group was recognized an Acclaim Award honoree for the following initiatives:
- Developing an in-house tool to promote the delivery of optimum care, allowing the Operations Improvement team to provide at-the-elbow support to drive performance
- Taking definitive action to assist Medicaid-eligible patients in reenrolling to restore coverage so they could continue to receive quality care
- Focusing on proactive and preventive measures to continue its tactic to standardize care, achieving year-over-year improvement in multiple quality scores measured by the Centers for Medicare and Medicaid Services (CMS)
- Identifying and reducing administrative tasks as a key to reducing burnout, promoting well-being, and empowering providers to work at top-of-license, helping patients see value in the relationship with their provider
- Reforming provider note-taking to create a new ambulatory visit note template to make a noticeable difference in the well-being of providers
The Baylor Scott & White Medical Group is part of Baylor Scott & White Health and is comprised of nearly 3,800 providers. The system promotes the health and well-being of every individual, family and community it serves. It is committed to making quality care more accessible, convenient and affordable through its integrated delivery network, which includes a health plan, research institute, accountable care organization and a leading digital health platform. The system includes three academic medical centers among its 51 hospitals and, with more than 1,200 access points across 38 counties, offers the full continuum of care, from primary to award-winning specialty care.