Webinars

Wednesday, September 16, 2026, 3:00 pm ET
Sponsored by Onpoint

Emma Gray, Senior Vice President, Commercial Strategy, Onpoint
Kelly Spring, PA, Medical Director, Duke City Cares
Jim Boswell, Chief Strategy Officer, Onpoint

Healthcare organizations face a challenging reality: workforce shortages persist, operational complexity keeps increasing, and providers and care teams are being asked to deliver more with limited resources. Meanwhile, traditional approaches to staffing and workflow optimization are reaching their limits.

Join Onpoint Healthcare Partners and Duke City Cares for a practical discussion on how medical groups can rethink workforce strategy through AI + expert-in-the-loop operational redesign and intelligent workflow execution. Using Duke City Cares as a real-world case study, attendees will learn how to reduce administrative burden, improve provider and care team productivity, create workforce capacity, and strengthen operational performance without relying solely on additional headcount.

The session will explore how organizations can move beyond point solutions and automation pilots toward a sustainable operating model that aligns workforce strategy, clinical operations, and financial performance. Attendees will leave with practical insights they can bring back to their own organizations, wherever they are in their AI journey, with a focus on improving access, provider and care team satisfaction, efficiency, and scalability.

Grounded in operational experience rather than theory, this webinar will focus on measurable outcomes, implementation lessons learned, and a roadmap for building the healthcare workforce of the future.

Key Takeaways

1. Understand why workforce challenges are increasingly being solved through operational redesign, such as AI, rather than headcount growth alone.

2. Learn how Duke City Cares used AI + expert-in-the-loop, workflow transformation, and workforce extension to improve operational performance.

3. Explore practical approaches to reducing administrative burden during and after the visit, across documentation, prior authorizations, inbox management, refills, referrals, and care coordination.

4. Identify measurable strategies for improving provider and care team productivity, workforce retention, patient access, and financial performance.

5. Gain a framework for developing a sustainable workforce strategy that supports both current operations and future growth.

Wednesday, September 23, 2026, 12:00 pm ET
Sponsored by PatientPoint

Stacey Quinn, Vice President, Market Development, PatientPoint

Health system executives are navigating the same pressure: stretched teams, disconnected systems and patients expecting more from every visit. PatientPoint's 2026 Confidence Index surveyed 550 health system executives and found 68% are managing workforce burnout organization-wide¹. Technology integration is both their top day-to-day challenge² and the top factor limiting patient experience improvements system-wide³.

The solution is already built into every patient visit: the wait time patients spend in waiting and exam rooms. PatientPoint puts that time to work with medically reviewed, specialty-specific content that educates patients before providers walk in. This can help reduce repeat explanations so staff can focus on higher-value conversations. The same pressure shows up on the staff side too. Staff meeting room screens close that gap with consistent culture content and updates across every office⁴. The results are measurable: 69% of respondents say screens already in their practices effectively drive patient engagement, on par with email and text and ahead of print⁵. Practices report a 45% increase in mammogram screenings, 30% in consultation services and 20% in colon cancer screenings⁶ from using PatientPoint screens.

If you're looking to close the gap between patient education and action, this session gives you new benchmark data, a clear view of where your organization stands against peers, and a practical playbook you can bring back to your team. Join us to see how your peers are turning that pressure into progress. 

Key Takeaways

1. Uncover proven tactics to close the gap between patient education and measurable action, using new findings from 550 health system executives nationwide.
2. Learn how to make the case for patient education internally, backed by benchmark data you can bring back to your team.
3. Walk away with practical ways to ease operational strain while still driving patient engagement, using technology already available to health systems today.