Webinar Archives

Kevin Carnell, National Complex Accounts Officer, MagMutual
Henry Kane, Partner, Acadia Professional
Brian Kern, Partner, Acadia Professional
Dewayne Hiebert, Chief of Payer Relations and Population Health, Advocare
Sponsored by: MagMutual 

Due to the ubiquity of big data, its value often gets lost. AMGA member Advocare and AMGA partners MagMutual and Acadia have spent years identifying data that can both reduce risk and increase revenue. What started as a small set of quality measures has grown into a comprehensive analytics platform that aligns quality with reimbursements. 

MagMutual PolicyOwner Advocare is one of those practices using the data to make informed business decisions and ensure their long-term ability to service their communities. Throughout the course of the webinar, they will share how it has positively affected their practice in numerous ways.

One slice of data relates to the commercial reimbursement rates that are now, for the first time, publicly available (but incredibly difficult to structure and analyze). These data will rewrite antitrust law and render "black box" analyses obsolete. But how can they be used today?

Sponsored by MagMutual, a highly data-driven and innovative medical professional liability insurer, this webinar will feature the organization’s experts, as well as those from Acadia and Advocare. The group will highlight this new data set and walk through how healthcare organizations can leverage it. See how payer data fit into a broader enterprise strategy to reduce risk and increase quality while helping physicians remain independent

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Janet Hurley, MD, Family Physician | Director of Physician Practice Operations | Medical Director, Medication Management and Associate Health Initiatives, CHRISTUS Trinity Clinic
Cheryl Person, MD, MBA, National Director of Clinical Quality, Talkiatry
Sponsored by: Talkiatry

Of all adults in the U.S. with a diagnosable mental illness, 60% go untreated every year because of inaccessible care, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome. Learn how CHRISTUS Health & Talkiatry have partnered to streamline access to high-quality, in-network psychiatric care for patients who would have otherwise waited months to be treated. Participants will also learn how Talkiatry delivers clinically significant improvement in depression and anxiety symptoms during treatment, providing further evidence that telepsychiatry is highly effective in delivering superior outcomes to patients.

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Mike Coppola, MBA, Vice President & COO, AMGA Consulting
Will Holets, MBA, MHA, Senior. Director, AMGA Consulting
Matthew Wells, PhD, Director, AMGA Consulting
Danielle DuBord, Consultant, AMGA Consulting

Join the AMGA Consulting team as they share the key learnings and trends from the latest Medical Group Operations and Finance, and Clinic Staffing surveys. This webinar offers a comprehensive overview of critical market data, and key insights tailored for financial professionals, physician executives, and medical group operators.

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Thomas Bookman, Group Physician Advisory Services Practice Leader, The Partners Group
Breanda Randall, Voluntary Benefits Practice Leader, The Partners Group
Sponsored by: The Partners Group

Maximizing engagement through personalized worksite benefits is a win-win for employers and employees. Join us and learn how voluntary benefits can enhance your organization’s appeal in a competitive market. We will also share insights from The Partners Group (TPG) and AMGA's collaboration, including ROI analysis and health system benchmark data. 

Learn strategies to: implement cost-effective, personalized benefit options; enhance health insurance offerings; support DEI initiatives through thoughtful benefit design; optimize communication and plan design for different employee classes; and leverage decision support resources for a seamless benefit journey.

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Alix Schnibben, PharmD, BCACP, CTTS, Director, Clinical Quality and Ambulatory Pharmacy Services, Northeast Georgia Physicians Group
Lindsey Auriemma, CPA, MBA, Director, Health Systems Marketing, GSK Vaccines
Sponsored by: GSK

This webinar will discuss the current state of adult immunization rates in the US and potential population health and cost savings for the healthcare system of increasing adult immunization rates, as well as the Adult Immunization Status Measure. It will include benefits of prioritizing in-office adult vaccinations and best practices for optimization of vaccine programs. A KOL from a member group (Dr. Schnibben of Northeast Georgia Physicians Group) will share a real-world case study on how the system was able to implement solutions to improve adult vaccination rates.

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Mary Noli Pilkington, MSN, RN, CCM, Senior Director, Department of Care Coordination and Clinical Social Work, UCLA Healthcare Systems
Catie Moser, Senior Vice President, Customer Success, Parachute Health
Sponsored by: Parachute Health

Even across health systems and physician networks with robust EMR investment, ordering home medical equipment for patients continues to be a paper-based process, leading to delayed discharges, documentation burden for clinicians, and sub-optimal outcomes for patients. Adoption of DME ePrescribing empowers providers with simple workflows, transparency into health plan requirements, and reliable delivery. Learn more about how UCLA uses ePrescribe technology to empower providers and staff with delightfully simple digital ordering.

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Carlos Rodriguez, MD, AHCCA, Director, Risk Adjustment, InnovaCare Health  
Andrew Behan, MS, Executive Director of Clients, Navina 
Dana McCalley, MBA, Vice President, Value-Based Care, Navina
Ronen Gordon, MD MBBS, BSc, Head of Medical Product, Navina
Sponsored by: Navina

Achieving buy-in is crucial, not just from the top down but across all levels of the organization. This panel presentation explores engaging strategies to get everyone on board, from administrative staff to frontline providers, ensuring that the AI tools become indispensable to their daily routines. The conversation naturally extends to the nuts and bolts of onboarding and training, emphasizing the need for a smooth transition that empowers all users.

Focal points: Data management and the complexities of integrating AI with electronic health record (EHR) systems, particularly when juggling multiple platforms; and change management, from educational initiatives to ongoing support and stakeholder engagement. The panel shares practical tips and lessons learned from organizations that have navigated these waters successfully, as well as how to manage the human side of technological change, ensuring that your team is not only prepared but excited about the new possibilities AI brings.

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Travis Crudup, MD, Medical Director-Specialty Programs, Privia North Texas
Robert Harris, CEO, ReferralPoint
Matt Cheatham, VP of Client Success, ReferralPoint
Sponsored by: ReferralPoint, LLC

Dr. Travis Crudup from Privia North Texas and representatives from ReferralPoint discuss fee-for-service and value-based care strategies that use data and automation to transform patient referrals. Learn how clients are reducing leakage by 75%, unnecessary costs by 10%, and admin time by more than 50% while enhancing patient satisfaction, all by gaining control and visibility on patient referrals from within their EHR.

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Feyza Marouf, MD, Geriatric Psychiatrist, Executive Medical Director, Author Health
Marcy Bergeron-Noa, DNP, RN, ANP-BC, Chief Clinical Officer, Harmonic Health
Parag Bharadwaj, MD FAAHPM, Medical Director, MemorialCare Medical Group
Sponsored by: Neurotrack

Explore solutions to the under detection of cognitive disease. We’ll talk about the role of routine cognitive screening and new innovations that aid in accurate and timely assessment. We’ll highlight cognitive screening workflows for in-clinic or virtual care. We’ll discuss ways to overcome common barriers to detection, including some of the pain points raised by healthcare leaders at the AMGA Fall Council Summit (e.g. staffing and retention). We’ll also touch on reimbursement, ROI, and related developments in Medicare V28 and the new CMS GUIDE Model.

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Elizabeth Ciemins, PhD, MPH, MA, Senior VP, Research & Analytics, AMGA
Jeff Mohl, PhD, Director, Research & Analytics, AMGA
Liz Ruvalcaba, MSPH, Senior Research Lead, Research & Analytics, AMGA
Sponsored by: Johnson & Johnson

Consistent adherence to prescribed medications is crucial for the management of many chronic and acute diseases. Unfortunately, rates of adherence are stubbornly low across many medication classes, particularly when treating chronic conditions where as few as 50% of patients may be reliably receiving medication on the prescribed schedule. In this webinar, the AMGA Research & Analytics team will provide an up-to-date survey of challenges associated with medication adherence, including presenting preliminary results from recent AMGA-led studies on this topic. This webinar will set the stage for an upcoming workshop to take place at AMGA's 2024 Annual Conference on April 11, 1:30-3:30 P.M. in Orlando, FL, where members and experts in the field will convene to discuss these challenges and collaborate to develop solutions for improving medication adherence.

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Carla Beckerle, DNP, ARPN-BC, Vice President of Clinical Programs, Esse Health
Shelley Davis, Vice President of Clinical Strategy, Lightbeam Health Solutions
Sponsored by: Lightbeam Health Solutions

Provider organizations across the U.S face a conundrum, how can we improve staff satisfaction and reduce burnout while also asking care managers to support larger value-based care patients? Esse Health's leaders will describe how they deployed technology to proactively pinpoint patients needing support which enables its care teams to work at the top of their clinical licenses. With better patient targeting, the care team experienced a predictable and manageable workload averaging 1-2% of patients in their panel which resulted in greater care team satisfaction. Learn how Esse's focus on proactive care led to a virtuous cycle yielding reduced CHF and COPD ED utilization, better chronic disease management, and staff satisfaction.

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Mayank Pant, SVP, Outcome Excellence & Product Innovation, IKS Health
Daryn Keeney, Director, Revenue Cycle Management, Galen Medical Group
Sponsored by: IKS Health

Traditional RCM is too reactive - it addresses issues after they arise. It is labor intensive and often uses outdated technology to automate tasks. What if you had a full-cycle autonomous solution which anticipates and prevents issues before they occur? A preactive process instead of a reactive one - that continuously learns and adapts based on patient behavior, claims data and uses real-time insights to drive the right interventions at the right time. Attend this thought-provoking discussion on how leading health organizations are transforming their reimbursement infrastructure.

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Nicole Sunder, Director, Health Plan Solutions
Jose Galinato, State Director
Sponsored by: PointClickCare

In this session, the speakers will share examples from other forward-thinking organizations on how data sharing is in place and already making an impact. An analysis of pre and post COVID discharge trends will set the table for the audience to understand why data sharing is at the root of how we all return to normal.

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Aldo Carmona, MD, Senior Vice President, Clinical Integration, St. Luke's University Health Network
Cassie Hajek, MD, FACP, FACMG, Medical Director, Helix
Sponsored by: Helix

In terms of the neurobiology of OUD, this webinar will define addiction, the risk factors, stages of the addiction cycle and neuroadaptations. We will review the statistics in terms of overdose deaths, rises in the opioid overdoses, health - related quality of life and chronic diseases. Stigma plays a large role in OUD and this webinar will explore how words matter and how the terminology surrounding OUD is evolving. As we move into the treatment landscape, we explore related association recommendations, history of treatments, pharmacology and different types of medications that can be used to treat opioid use disorder.

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David Kemp, MD, Medical Director, Behavioral Health I,L Advocate Health
Rasha Khatib, PHD, MHS, Research Scientist, Advocate Aurora Research Institute (AARI), Advocate Health
Gina M. Schueneman, DO, Vice Chair, Family Medicine, Advocate Health
Moderator: Jill Erickson, MPH, RD, Head, Strategic Alliances, Takeda
Sponsored by: Takeda

Takeda, Lundbeck, and Advocate Health Care (large US ACO), have collaborated to develop digital care pathway comprised of a patient-facing mobile health app, HCP-facing EHR integration and educational resources. The Pathway Platform is aimed at improving patient-provider engagement for patients diagnosed with major depressive disorder (MDD) and to demonstrate the value of an appropriate MDD clinical care pathway in a high impact health care system. The implementation of the Pathway Platform app in Advocate Health's PCP network increased patient-provider engagement during a MDD episode, demonstrating the feasibility and benefits of using a Mobile Health Platform for MDD management, measurement-based care (MBC), and shared decision-making (SDM) in patients with MDD and potential applicability in other conditions.

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Jeff Groves, MD, Department Chair, Neurology, Revere Health
Vanessa Beard-Ely, PA-C, Department of Neurology, Revere Health
Jedidiah Oldham, DO, Department of Family Medicine, Revere Health
Sponsored by: Pfizer

Hear a peer-to-peer presentation about how Revere Health has approached the lack of consistency in migraine care management. A neurologist, physician assistant and primary care provider discuss the importance of prioritizing migraine management in their health system, the patient journey, and their approach to standardization of care management for patients with migraines.

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Dana McCalley, VP of Value-Based Care, Navina
R. Emmet Kenney, MD, PhD, Medical Director, Day Medical Center
Ronen Gordon, MD, Head of Medical Product, Navina
Sponsored by: Navina

The goal of value-based care is to deliver better care, and clinicians are at the core of any successful value-based program. Clinical and administrative leadership must make clinician engagement and alignment a top priority when designing value-based initiatives. With the growing administrative burden, increased burnout rates, and staff shortages, it will take more than just financial compensation to keep clinicians motivated and engaged. 

Hear experts deep dive into the complex world of value-based care through the critical lens of both the clinician and the administrative leadership. They share their proven strategies for maintaining high clinician engagement throughout the value-based journey, setting up your practice for a successful transition, and getting alignment across your organization.

This webinar is designed for clinical and administrative leadership in healthcare organizations, regardless of where they are in their value-based journey.

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Tim Kelly, Managing Director, Group Physician Advisory Services, The Partners Group
Elizabeth Siemsen, Director, AMGA Consulting
Sponsored by: The Partners Group

This insightful webinar delves into the wealth of data extracted from the 2023 Medical Group Benefits Survey conducted in partnership between AMGA and The Partners Group. In this engaging presentation, the speakers not only unveil the latest benchmarking statistics but also explore the foremost challenges faced by medical groups today. Moreover, they uncover innovative strategies employed by leading organizations to not only attract top-tier talent but also retain them effectively. Don't miss this opportunity to gain unparalleled insights that can transform your medical group's approach to talent management.

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Erin Page, President, Government Value Based Care, Lightbeam Health Solutions
Jonathan Smykal, Manager of Quality Metrics, Lightbeam Health Solutions
Sponsored by: Lightbeam Health Solutions

The healthcare industry is currently experiencing a paradigm shift. HCC Version 28 fundamentally changes how healthcare organizations adjust for risk, and organizations should begin the transition now to be ready for next year. Hear experts from Lightbeam Health Solutions delve into the pivotal CMS HCC v28 model changes, outline the impacts across the entire enterprise, and explore strategies to proactively engage providers at the point of care.

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Scott Sullivan, MD, Director, Maternal-Fetal Medicine, Inova Health
Michael Greenberg, MD, MPH, Head of Medical-North America, Sanofi
Sponsored by: Sanofi

Immunizing infants for respiratory syncytial virus (RSV) is an important population health initiative. Health systems and medical groups are beginning to work through implementing and operationalizing recent advancements in the RSV prevention space. Learn how Inova Health has been utilizing their learnings from past implementation efforts to overcome challenges and streamlining the use of people, process, and technology.

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Tom Cargiulo, PharmD, Medical Science Liaison, Indivior
Sponsored by: Indivior

In terms of the neurobiology of opioid use disorder (OUD), this webinar defines addiction, the risk factors, stages of the addiction cycle and neuroadaptations. Learn about the statistics in terms of overdose deaths, rises in the opioid overdoses, health-related quality of life, and chronic diseases. Stigma plays a large role in OUD and this webinar explores how words matter and how the terminology surrounding OUD is evolving. As we move into the treatment landscape, related association recommendations, history of treatments, pharmacology and different types of medications that can be used to treat opioid use disorder are explained.

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Robert Harris, CEO, Director, ReferralPoint
Matt Cheatham, Client Success Director, ReferralPoint
Sponsored by: ReferralPoint, LLC 

Learn how leading provider group VillageMD implemented data-driven, fully automated referral strategies to reduce referral leakage costs, cut referral admin time in half, and decrease days to close the loop, all from within their EHR.

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Victoria Standley, Immunization Specialist, Sanford Health
Andrea Polkinghorn, BSN, RN, AMB-BC, Lead Immunization Strategist, Sanford Health
Michael Greenberg, MD, Head of Medical North America, Sanofi Vaccines
Sponsored by: Sanofi 

Learn how Sanford Health has prioritized educating providers, care teams, and patients on the importance of immunizations and utilized their existing technology investments to reach more patients.

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Davida Kruger, MSN, APN-BC, BC-ADM, Henry Ford Health
Sponsored by: Dexcom, Inc.

Learn more about the impact of hypoglycemia in older adults along with the use of RT-CGM, including its features, benefits and clinical evidence that supported the new Medicare expanded CGM coverage. For older adults with diabetes, Dexcom RT-CGM is clinically proven to reduce hypoglycemia and improve overall glycemic outcomes.1-5 It can also provide valuable information to caregivers and healthcare providers about the individual’s glucose patterns, which can inform treatment decisions.

1. Beck RW, et al. JAMA. 2017; 317(4):371-378. 2. Beck RW, et al. Ann Intern Med. 2017;167(6):365-374. 3. Martens T, et al. JAMA. 2021;325(22):2262-2272. 4. Laffel LM, et al. JAMA. 2020;323(23):2388-2396. 5. Welsh JB, et al. J Diabetes Sci Technol. 2022:19322968221099879.

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Craig Newman, SVP Strategy, Helix
Christopher Lipp, VP Precision Medicine & Orthopedics, WellSpan Health
Sponsored by: Helix

Learn how WellSpan Health has built and implemented an enterprise-wide genomics strategy to accelerate the pathway to providing more targeted care and is transforming patient care by broadening access, digitizing genetic information and accelerating genomic research.

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Ann Cappellari, MD, Chief Medical Information Officer, SSM Health
Sponsored by: Nuance Communications

Clinician burnout is a significant problem in healthcare. The COVID-19 pandemic and staffing shortages have only exacerbated the problem. Few would argue that future of care delivery exists at the intersection of clinicians and technology. Modern technological capabilities that optimize clinicians time and talent also improve clinical outcomes and patient safety, boost patient satisfaction, and streamline access to care and services. This webinar discusses the challenges of physician burnout and why it is so damaging to providers, patients, and staff, and how they overcome it through AI technology.

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Deanna Willis, MBA, MD, Interim Chair, Family Medicine, Indiana University
Jared Brosch, MD, Associate Professor of Clinical Neurology, Indiana University
John Showalter, MD, Chief Product Officer, Linus Health
Sponsored by: Linus Health

Learn real patient perspectives on the current state of dementia prevention, detection, and treatment. Explore key findings from a new cognitive health-focused survey of 1,000 US adults 65+ and their implications for health systems and primary care practices.

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Robert Harris, CEO, Director, ReferralPoint
Matt Cheatham, Client Success Director, ReferralPoint
Larry Tatum, MD, CEO, Privia NT
Sponsored by: ReferralPoint, LLC

Learn about ReferralPoint’s fee-for-service and value-based care strategies that use data and automation to transform patient referrals. Discover how their clients are reducing leakage by 75%, unnecessary costs by 10%, and admin time by more than 50% while enhancing patient satisfaction, all by gaining control and visibility on patient referrals from within their EHR.

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Eligible for Continuing Education Credit (click here for details)
Dr. Sandeep Lahoti, SPG Regional Medical Director, System Patient Access, Houston Methodist Kola Ogunrinde, Director - Access & Capacity Management, System Patient Access, Houston Methodist 
Pooja Sheth, Senior Project Manager, System Patient Access, Houston Methodist 

During this presentation, Houston Methodist (one of AMGA’s 2024 Acclaim Award finalists) will cover how their technology initiatives and process redesign streamlines the patient's access journey from beginning (trying to find a clinic) to end (completing their appointment). Discover how patients will be able to find a physician, schedule appointments, and reschedule appointments 24/7 via digital means. As patient expectations shift, and disrupters enter the industry, Houston Methodist became intentional on shifting the paradigm. Text and live chat for appointments, same day access, echeck-in, a specialist access strategy, a robust virtual strategy, scheduling decision trees, reshaping Online scheduling, and order to text scheduling for ancillary and specialty referrals, are some of the initiatives that have been deployed to meet patients where they want to be met... conveniently.

Objectives:

1. Understand the role of creating and implementing a long-term innovative strategy that embraces a culture of change and technology that can adjust swiftly to unpredicted disruptions.

2. Learn how we created a robust technology toolkit to increase agility in our normal business in opening patient access for our patients and physicians.

3. Demonstrate how robust reporting and getting the right analytical tools in the right hands can help you further optimize these technologies to drive outcomes

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Eligible for Continuing Education Credit (click here for details)
Robert S. Slattery, CEO, State of Franklin Healthcare Associates

The Quintus Aim expands upon the principles of the Triple and Quadruple Aim by introducing a fifth dimension - Employee engagement and Empowerment. During this presentation, you'll learn about State of Franklin Healthcare Associates’ (one of AMGA’s 2024 Acclaim Award finalists) framework to revolutionize healthcare delivery, fostering a culture of engagement, innovation, and excellence. Key takeaways include:

• How the addition of the fifth aim provides healthcare professionals a mechanism to maintain physician leadership and avoid the corporatization of healthcare where the priority remains patient care and outcomes.

• How State of Franklin Associates’ proposes to deepen employee engagement and empowerment through their Employee Stock Ownership Plan (ESOP).

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Eligible for Continuing Education Credit (click here for details)
Donna Hong, MD, Regional Clinical Lead, Pediatric & Adult Immunizations, The Permanente Medical Group 
Gary Zin, MBA, MS-HCA, Senior Managerial Consultant, The Permanente Medical Group
Irene Chen, MD, Associate Executive Director, The Permanente Medical Group
Ken Hempstead, MD, Pediatric Physician Lead, Vaccine Communication Talks, The Permanente Medical Group

In this video, you’ll hear how The Permanente Medical Group (one of AMGA’s 2024 Acclaim Award finalists) created an advisory group to design, implement, and measure a new pediatric immunization strategy. The medical group created a new structure across all 50+ medical facilities centering on local clinic-based champions called MD Pediatric Immunization Consultants (MDPIC). MDPICs support performance improvement projects to reach vaccination benchmarks and provide peer-to-peer training on vaccine communication to MD colleagues and staff. You’ll learn:

• How to design, implement an organizational structure and advisory board for immunization strategies

• Persuasion techniques are helpful for physician communications with patients

• How to use data to drive performance in reaching vaccination benchmarks

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Eligible for Continuing Education Credit (click here for details)
Tanya Iliadis, PharmD, Director of Primary Care Clinical Pharmacy Services, Atrius Health
Damaris Nou, MD, Medical Director, Clinical Pharmacy Department and Primary Care Physician, Atrius Health
Jacqueline Burke, PharmD, Senior Clinical Pharmacist for Clinic Services, Atrius Health

CDTM expands the role of the clinical pharmacist in a team-based practice. Founded on published data demonstrating the significance of CP-based care on chronic disease management, CDTM in most states allows clinical pharmacist to prescribe for specific disease states to initiate, monitor, modify or discontinue drug therapy. CDTM Clinic in our organization has been established for the clinical pharmacists to manage a variety of conditions including diabetes, hypertension, hyperlipidemia, behavioral health diseases, pain, thrombosis, and oncologic conditions. We have successfully incorporated CDTM into a portfolio of all that clinical pharmacists can do at top-of-license, while demonstrating significant contributions to ROI with a hybrid of services provided and clinical outcomes. 

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Eligible for Continuing Education Credit (click here for details)
Elise Butkiewicz, MD, Medical Director, Family Medicine Residency & Vice Chair, Department of Family Medicine, Overlook Medical Center, Atlantic Health System; and Clinical Assistant Professor, Sidney Kimmel Medical College, Thomas Jefferson University 
Antonia Carbone, PharmD, BCACP, Ambulatory Care Clinical Pharmacist, Family Medicine Residency, Overlook Medical Center, Atlantic Health System; and Clinical Professor of Pharmacy Practice, Fairleigh Dickinson University of Pharmacy & Health Sciences  
Jeffrey Feldman, MD, Nephrologist & Co-Chair, Lipid Workgroup, Atlantic Medical Group

Engaging vulnerable patient populations can improve health, decrease costs, and ensure healthcare equity. Learn how the Diabetes Health Partnership at Atlantic Medical Group (one of AMGA’s 2023 Acclaim Award finalists) uses a team-based population health model to reduce disparities in care for vulnerable populations by addressing medical and social challenges through diabetes education, social service, community health workers, and pharmacy support. 

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Eligible for Continuing Education credit (click here for details)
William W. Hammill, MD, FACC, FAAP, Pediatric Cardiologist and Clinical Physician Executive, Novant Health 
Kimberly Dull, MBA, Director, Social Determinants of Health and Community Engagement Performance, Novant Health
Christina Cammon, Program Manager, Social Determinants of Health, Novant Health 

Through Novant Health Nourishes, multiple teams collaborated to implement a multi-pronged, system-wide food insecurity screening and intervention strategy among their patient population. This session provides key insights, operational best practices and lessons learned from the Novant Health Nourishes program, including:

• The design and implementation of a system to support screening for food insecurity in a large population
• The use of partnerships and a third-party application to support interventions and link to local resources
• Outcomes associated with an embedded system of decision support and documentation for addressing food insecurity

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LeTesha Montgomery, RN, MHA, FACHE, Senior Vice President, System Patient Access, Houston Methodist
Erica Simon, MBA, Director, Access and Scheduling, Houston Methodist
Pooja Sheth, MBA, Senior Project Manager, System Patient Access, Houston Methodist

Learn about the journey the System Access Team at Houston Methodist (one of AMGA’s 2023 Acclaim Award finalists) has been on to improve access to care and push boundaries beyond the status quo, using lessons learned in technology and patient experience to shift access strategies for provider scheduling.

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Beth A. Careyva, MD, Associate Medical Director for Value Based Care Delivery and Quality Improvement, Lehigh Valley Physician Group 
Molly Thompson Chavez, MHL, Administrator of Operational Excellence, Lehigh Valley Physician Group 
Cathryn Kelly, MSN, RN, RD, CMSRN, Administrator of Quality and Value Based Care, Lehigh Valley Physician Group

Learn how Lehigh Valley Physician Group (one of AMGA’s 2023 Acclaim Award finalists) created an innovative model to leverage a regional remote workforce to foster patient-centric care through enhanced personalization, appointment triage, system navigation, and documentation support.

Dan Behrens, MHA, Population Health and Program Manager, Allina Health 
Kristen Elliott, Supervisor, Care Navigation Business Operations, Allina Health 
Sara Pfeffer, Clinical Service Supervisor, Allina Health - Chaska Clinic

Learn how Minnesota-based Allina Health (one of AMGA’s 2023 Acclaim Award finalists) overcame numerous challenges in screening and referring patients to appropriate community resources in developing its health-related social needs (HRSN) program, including best practices and strategies for supporting their model’s development.

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