From Awareness to Action: Patient Education That Drives Outcomes

Health system executives are navigating the same pressure: stretched teams, disconnected systems and patients expecting more from every visit. PatientPoint's 2026 Confidence Index surveyed 550 health system executives and found 68% are managing workforce burnout organization-wide. Technology integration is both their top day-to-day challenge and the top factor limiting patient experience improvements system-wide. The solution is already built into every patient visit: the wait time patients spend in waiting and exam rooms. PatientPoint puts that time to work with medically reviewed, specialty-specific content that educates patients before providers walk in. This can help reduce repeat explanations so staff can focus on higher-value conversations. The same pressure shows up on the staff side too. Staff meeting room screens close that gap with consistent culture content and updates across every office. The results are measurable: 69% of respondents say screens already in their practices effectively drive patient engagement, on par with email and text and ahead of print. Practices report a 45% increase in mammogram screenings, 30% in consultation services and 20% in colon cancer screenings from using PatientPoint screens.