GPJ Article: Targeting Provider Efficiency at Baylor Scott and White Health

Baylor Scott and White Health (BSWH) is an honoree of the 2024 AMGA Acclaim Award. As part of the Acclaim Award application process, they were asked to submit narratives describing major system-wide initiatives that exemplify the goals of the award. BSWH developed a program to improve provider proficiency with the electronic health record (EHR).

Provider frustration with the EHR and its impact on well-being, engagement, and quality of care are well chronicled by KLAS Research. Poignantly, for many, lack of proficiency leads to work-life imbalance, with providers feeling obligated to use “pajama time” or even days off to catch up. It spirals into burnout and, ultimately, retention concerns. BSWH is intentional in its efforts to address these issues by targeting gaps head-on and designing a program to improve provider proficiency. Beyond efforts to reconnect providers with the reason they chose to enter the field of medicine, BSWH established an ultimate goal to improve the work lives of providers through increased proficiency using its EHR.

Published Group Practice Journal, November/December 2024. ©AMGA